Maitre D Job Description
The maitre'd's attend all the phone calls that come into the restaurant. They take reservations for the guests and make a note of the reservation in the diary. They are stationed at the entrance of the
restaurant and they greet the guests as soon as they enter. They enquire from the guests on what type of table would they like to be seated and whether would they prefer a smoking area. Then they have to seat them accordingly.
If the restaurant is full, the maitre'd's take down the name of the guests and guide them towards the bar or waiting area where they can wait for their table to be available. The maitre'd's should be able to answer the queries the guests may have about the menu. They should know the menu of the restaurant in detail and should make suggestions to the guest on what should they order.
They even have to make polite conversation with the guests when they are waiting for their table. The maitre'd's should ensure that it does not take a lot of time for the guests to receive their table, or they could get angry and leave, creating a bad impression about the restaurant.
When the guests are seated, the maitre'd have to move around the dining area and ensure that all the guests are comfortable. They have to see to it that there is waiter taking order from each table and that the guests are served with water. They also have to ensure that food does not take long to come, and enquire in the kitchen if the food is going to take long. After the guests are done with the food, they have to ask the guests on how the food was and whether they have any complaint about the service.
These are just some of the basic hospitality duties in a maitre'd job description, read the rest given below in detail along with the career prospects.
Duties and Responsibilities of a Maitre'd
Maitre'd have to make reservations for the guest that call in advance
They have to make entries of the time and the date the guest is expected to arrive
They have to greet all the guests and seat them according to their preference
They have to see to it that the guests are seated comfortably and there is waiter present to take their order
They have to ensure that guests have a good time at the restaurant and look immediately into any complainants they might have
They have to ensure that the restaurant is clean before they open for business, for which they should inspect all around and point out anything dirty to the cleaning crew
They have to coordinate between all the staff of restaurant and ensure that everything is in working order
They have are the ones who accept payments from the guests, therefore, they have to calculate the correct bill amount and ensure that the credit cards are returned to guests
They have to enquire from the guests whether they enjoyed the food and the service
They have to escort the guests to the exit and ensure that the valet brings their car out in advance
Maitre'd' have to advertise good service of the restaurant
Maitre'd do not require much education. Since, they ensure that the guests have a hospitable experience, they receive a good salary. They also receive handsome tips from impressed guests.
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The
Maitre D' is responsible for the day to day operations and supervision
of the restaurants.
His/hers responsibility include training, mantaining
a high standard of food quality and service, assigning work schedules
for Asst. Maitre D', Waiters, Assistant Waiters and F&B service
staff, keeping control of all the equipment and takeing inventories
required by F&B Manager, visiting all tables once a day, paying
special attention to the VIP guests.
An applicant must have a pleasant
and courteus personality and excellent leadership skills. Fluent
English language skill required.
